Privacy Policy

Last Updated: January 1, 2025

RGB Room Lighting Store ("we," "us," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rgblightingstore.com (the "Website") and purchase our products.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

The personal information we may collect includes:

1.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Website. These technologies help us:

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Website.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

2.1 Order Processing and Fulfillment

2.2 Customer Service and Support

2.3 Marketing and Communications

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

2.4 Website Improvement and Analytics

2.5 Legal Compliance

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of third parties:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity or buyer, subject to this Privacy Policy.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

3.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Payment card information is processed through PCI-DSS compliant payment processors and is not stored on our servers. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected:

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a structured, machine-readable format.

6.2 Correction

You can request correction of inaccurate or incomplete personal information.

6.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions (e.g., records we must retain for tax or legal purposes).

6.4 Objection and Restriction

You can object to certain processing of your information or request restriction of processing in specific circumstances.

6.5 Withdraw Consent

Where we rely on your consent to process information, you can withdraw that consent at any time.

6.6 Marketing Opt-Out

You can opt out of receiving marketing communications by clicking "unsubscribe" in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within 30 days.

7. Children's Privacy

Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have inadvertently collected information from a child under 16, we will promptly delete such information from our systems.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Our business is located in the United Kingdom. If you are accessing our Website from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK and other countries where our service providers operate.

We ensure that appropriate safeguards are in place when transferring personal information internationally, including:

9. Third-Party Links and Services

Our Website may contain links to third-party websites, plugins, and applications (including social media platforms like Facebook, Twitter, and Instagram). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

We use third-party analytics services such as Google Analytics and Facebook Pixel to help us understand how users interact with our Website. These services may collect information about your online activities over time and across different websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

Your continued use of our Website after changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RGB Room Lighting Store
973 Watson Haven
Tonyside TN12 9PU
United Kingdom

Phone: +44 2689 408734
Email: info@rgblightingstore.com
Company Registration Number: 97082654

We will respond to your inquiries within 30 days.

12. Regulatory Authority

If you are located in the UK or European Union and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority or the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: https://ico.org.uk